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From the list below choose one of our FAQs topics, then select an FAQ to read. If you have a question which is not in this section, please contact us.

reboot/restart into safemode

 Windows 98/ME

Note: Windows ME may look slightly different than what is shown in the images below. You should still have no problem following along.

  1. Restart your computer.
  2. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a menu.
  3. In the Startup menu, select the option for Safe Mode command prompt only using the arrow keys.
  4. Then press enter on your keyboard.
  5. Perform whatever tasks you require and when you are done restart your computer in normal mode.

Windows 2000

  1. Restart your computer.
  2. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. When that is completed it will start loading Windows.
  3. When you see the screen that has a black and white bar at the bottom stating "Starting Windows", tap the F8 key repeatedly until you get to the Windows 2000 Advanced Options Menu
  4. At this menu use the arrow keys to select the Safe Mode with Command Prompt option and press the Enter key on your keyboard. Your computer will continue booting, but now will boot into Safe Mode.
  5. Perform whatever tasks you require and when you are done restart your computer into normal mode.

Windows XP/2003

  1. Restart your computer.
  2. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
  3. At this menu, select the option for Safe Mode with Command Prompt using the arrow keys and then press Enter key on your keyboard.
  4. Perform whatever tasks you require and when you are done restart your computer into normal mode.

 
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Why buy a custom-built pc, when I could get a "name brand" pc for less?
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My computer is 5 years old, should I fix it?
With the cost of computers at an all time low, probably not but it depends on the problem.
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server hangup error message in apache

 Local files are damaged after an update. Re-pulish the site.

 
Backup SMTP / MX Server

from: http://www.amset.info/exchange/smtp-backup.asp

 Exchange can be configured to act as a backup MX server for another domain. Your Exchange server would accept email for another domain whose server is down, and then it would send the email on when the server is back in operation.

This will avoid anyone getting delivery failure messages. However you cannot extract the emails from the queue using this method, as it is just a storage point.

However the best use of this method is purely as a backup service after the original has gone down. A dynamic DNS service would be used to point email traffic at the backup server. The setup of the dynamic DNS server has been covered on the authors blog here: The Problem with Backup MX Services and an Alternative (blog - opens in new window)

Internal Network Check

 

Make sure that you don't have this domain listed in your internal DNS information.

Exchange Configuration

Create a new SMTP Connector in Exchange.

  1. Open ESM, Connectors.
  2. Right click on Connectors and choose New, SMTP Connector.
  3. Give the connector a name that identifies it as the relay for this domain.
  4. On the General tab, change the option to "Forward all email through this connector to the following smart hosts" and enter the IP Address or DNS name of the other server in the box for Smart Host. If entering an IP address it needs to be enclosed in [ ]: [192.168.1.1]
  5. Under "Local Bridgeheads" add your Exchange server.
  6. On the "Address Space" tab, remove the default * and enter the domain name that you wish to store email for.
  7. Enable the option "Allow messages to be relayed to these domains"
  8. All other options can be left as default.

That should be it. Exchange will accept the email for that server, if it cannot connect to the smart host (the real email server) then the messages will queue. This will be a single queue in ESM.

Increasing Timeouts

If you are backing up a server that will be down for an extended period of time, then change the timeouts on the SMTP virtual server so that email stays in the queues longer. However do monitor the queues as that will affect all email that passes through the Exchange server

 
The DNS server encountered a packet addressed to itself on IP address
Reinstall DNS service through add remove windows components. Although if you are getting this message at all it is very likely your domain is not configured correctly and you should contact our support personnel for a permanent resolution.
 
How to install Terminal Server Fallback Printer Driver

 

What is Fallback Printer Driver

Fallback printer driver behaviour was introduced with Windows 2003 SP1 and is stil present in Windows 2008 server. As the name suggest, this behaviour lets the terminal services fallback to inbox printer drivers for client printer redirection.

In other words, for a client side printer to be redirected in a RDP session, we need to have the matching driver installed on the Terminal server. If the server side driver name does not match the name of the driver used by client side printer, it would not redirect the printer and redirection fails. This would also generate an system event log with Event id: 1111 and Source TermServDevices (Windows 2003) or Microsoft-Windows-TerminalServices-Printers (Windows 2008)

Or, in an environment where you have many clients with different printers all creating remote sessions and redirecting their printers, it would be very hard to keep the terminal server updated with all the drivers that your users need to redirect their printers. And what if somebody updates his/her printer driver on client machine or brings a new printer? You would have to install the printer driver on the Terminal server as well.

Enabling Fallback printing ensures that the printer redirection will not fail for any user even if you do not have the matching printer drivers installed on the terminal server. The Fallback printer driver behavior can be configured using Group policy. It lets you select the fallback printer driver type you wants to use. The choices are Printer Control Language (PCL) or/and PostScript (PS).

 

Group Policy

For Windows 2003 server, the Group policy path is: Computer Configuration\Administrative Templates\Windows Components\Terminal Services\Client / Server data redirection\ [Terminal Server Fallback Printer Driver Behavior]

For Windows 2008 server, the Group policy path is: Computer Configuration\Policies\Administrative Templates\Windows Components\Terminal Services\Terminal Server\Printer Redirection\ [Specify terminal server fallback printer driver behavior]

By default, the terminal server fallback printer driver is disabled which implies that If the terminal server does not have a printer driver that matches the client's printer, the client printer redirection will fail.

If you enable the policy, the fallback printer driver is enabled and it lets you choose its behavior. The options are:

  • Do nothing if one is not found : If there is a printer driver mismatch, the server will attempt to find a suitable driver. If one is not found, the client's printer is not available. This is the default behavior.
  • Default to PCL if one is not found : If no suitable printer driver can be found, default to the Printer Control Language (PCL) fallback printer driver.
  • Default to PS if one is not found : If no suitable printer driver can be found, default to the PostScript (PS) fallback printer driver.
  • Show both PCL and PS if one is not found : If no suitable driver can be found, show both PS and PCL-based fallback printer drivers.

Configuring this policy and its behavior ensures that printer redirection works for all the client printers even and makes the spooler subsytem less vunerable to hangs and crashes due to some faulty printer driver files.

 

Registry

Additionally, we can also configure the fallback printer driver behavior via registry. You might not use it because this registry is automatically created when you confiure the Group policy but still its worth mentioning.

The Fallback printing has two main registry DWORD values created at the following location:HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services 

  • To enabled/disable the policy, create the DWORD value: fPolicyFallbackPrintDriver and set the value data to 1 or 2.  Here, 1=Enable and 2=Disable.
  • To set the policy behavior, create another DWORD value: FallbackPrintDriverType. The possible values are:

0 No fallback drivers. Equivalent to Group policy option: Do nothing if one is not found
1 Best guess.
2 Best guess. If no match is found, fallback to Printer Control Language (PCL) drivers. Equivalent to Group policy option: Default to PCL if one is not found
3 Best guess. If no match is found, fallback to Postscript (PS) drivers. Equivalent to Group policy option: Default to PS if one is not found
4 Best guess. If no match is found, show both PS and PCL drivers. Equivalent to Group policy option: Show both PCL and PS if one is not found

 
WMI ADAP Was Unable To Retrieve Data From The PerfLib Localization Subkey

WMI ADAP was unable to retrieve data from the PerfLib localization subkey: , error code: 0x2 WMI ADAP was unable to process the performance libraries: 0x80041001

After you install Microsoft Office Live Communications Server 2003, the following four events appear in the application log of Event Viewer:

Event Source: WinMgmt 
Event Category: None 
Event ID: 47 
Date: date
Time: time
Event Type: Warning
User: N/A
Computer: computername
Description: WMI ADAP was unable to retrieve data from the PerfLib subkey: SYSTEM\CurrentControlSet\Services\mssindex\Performance\Library, error code: 0x80041009

Event Source: WinMgmt 
Event Category: None 
Event ID: 47 
Date: date
Time: time
Event Type: Warning
User: N/A
Computer: computername
Description: WMI ADAP was unable to retrieve data from the PerfLib subkey: SYSTEM\CurrentControlSet\Services\MSSGTHRSVC\Performance\Library, error code: 0x80041009

Event Source: WinMgmt 
Event Category: None 
Event ID: 47 
Date: date
Time: time
Event Type: Warning
User: N/A
Computer: computername
Description:WMI ADAP was unable to retrieve data from the PerfLib subkey: SYSTEM\CurrentControlSet\Services\MSSGatherer\Performance\Library, error code: 0x80041009

Event Source: WinMgmt 
Event Category: None 
Event ID: 47 
Date: date
Time: time
Event Type: Warning
User: N/A
Computer: computername
Description: WMI ADAP was unable to retrieve data from the PerfLib subkey: SYSTEM\CurrentControlSet\Services\MSSEARCH\Performance\Library, error code: 0x80041009

 Winmgmt /clearadap Winmgmt /resyncperf -p

 
Free Content Filtering - Internet Explorer 7 Content Advisor Setup

Free Content Filtering - Internet Explorer 7 Content Advisor Setup

Anyone that uses a computer knows the potential dangers of the Internet.  This is compounded when you have children of any age.  There are countless websites that have content that is less than desireable for our young users.  One of the problems that many users face is how to control what their children view on the Internet.  How do you know what they are doing and where they are going when you are not right there looking over their shoulder?  What about the late night hours when you go to bed?  We have found a company that has taken on this responsibility by providing a much needed product to just such users.

K9 Web Protection

Blue Coat provides a free (to home users) product that controls and monitors web traffic. I encourage everyone to visit their web site and read more information about this terriffic product.  K9 Web Protection is simple to install and configure and best of all, it really works.

Alternately, you can configure you internet explorer content filter using the following method. This option is already built into your system, however it is not always as reliable.

This tutorial will show you how to setup Microsoft Internet Explorer Content Advisor. Content filter allows you to put limits on what your web browser is able to access based on a rating system. This is very useful for parents trying to block adult sites from children.

Open up internet explorer. On the menu select Tools then Internet Options. (click to enlarge)
Internet Explorer 7 Content Advisor Setup

The Internet Option windows will open.
Internet Explorer 7 Content Advisor Setup

Click on the content tab at the top of the window
Internet Explorer 7 Content Advisor Setup

You will now see the content settings. We want to setup Content Advisor, so click on the enable button under the Content Advisor section.
Internet Explorer 7 Content Advisor Setup

The content Advisor Window should now be displayed. If not you may have to hit the Settings button. As you can see the first tab displayed is the Ratings Tab. On this tab you can set the rating levels for different types of content. Click on each category and adjust the slider bar to the level that you wish to allow the user to see. The farther to the right you move the slider bar, the more content the user will see. The description field at the bottom gives you a preview of what the user might see. I want to leave my content filter at the highest level so I do not need to change anything.
Internet Explorer 7 Content Advisor Setup

Click on the Approved Sites tab. Here you can allow sites which may be blocked by content filter. You can also block sites that are allowed by content filter. In my experience adding sites to this list and setting them to “always allow” doesn’t always work properly, and I find myself having to add the same site multiple times. If you wish to add a site to this list simply type the name of the site in the Allow this website field. If you wish to allow this website to be view press the Always button. If you want to deny access, press the Never button.
Internet Explorer 7 Content Advisor Setup

Now on the General Tab. The first thing you will want to do is go down to the password section and set a password. You can do this by clicking the Change password button.
Internet Explorer 7 Content Advisor Setup

The other options you will want to pay attention to are the User Options. The first option “Users can see websites that have no rating”. Leaving this option disabled (unchecked) means that if a site is not rated it will not be allow to be viewed. I always leave it unchecked, simply because the ratings database cannot account for every site online. The Second option “Supervisor can type a password to allow users to view restricted content”, is pretty much self explanatory. If you browse to a blocked site, you will be asked for a password. If you enter the password you can see the site, if you enter a wrong password it will be blocked.
Internet Explorer 7 Content Advisor Setup

When you are finished you can hit the Apply button at the bottom, then the OK button to close. Click the OK Button one more time to return to the browser.

Now we can test our settings. Enter www.msn.com in the address bar. As you cans see the site is allow.
Internet Explorer 7 Content Advisor Setup

No we will try an unrated site. I like to use www.google.com, so type it in the address bar. As you can see the page is blocked and the reason is “This page does not have a rating”. (click to enlarge)
Internet Explorer 7 Content Advisor Setup

Now if you want to allow access you can enter your password in the password field. Notice above the password field you have options, select one of the options (they are self explanatory).
Internet Explorer 7 Content Advisor Setup

Press ok and your website will be shown. (click to enlarge)
Internet Explorer 7 Content Advisor Setup